FAQs

What is Ocin?
Ocin is a premium WooCommerce and WordPress theme. Perfect for every online store, it’s easy to use and with a beautiful responsive design.
Why do I need to register to shop?
Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.
How secure is your website?
As safe as it possibly can be.
We store any information you give us securely using high-level SSL encryption technology — the most advanced security software currently available for online transactions.
What is your Returns policy for internet purchases?
You can return unworn Internet purchases via post within 2 weeks of receiving your item, or to a store within one month of receipt.

Please note, we are unable to accept back unsuitable items via post after this time.

International topshop.com purchases can only be returned by post.

To return an item, log into your account and follow the onscreen instructions.

This does not affect your Statutory Rights.

Some items are excluded from our Returns Policy. These concession items and online exclusives will be marked with an * on your despatch note. In the interests of hygiene we do not offer refunds on pierced jewellery unless they are faulty or unfit for purpose.

Why has my card been declined?
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the ‘billing address’ section, the address to which your bank statements are sent is entered here. For full details of why the payment was declined, please contact your card issuer.
I have a query relating to overseas orders
You can only order from countries to which we deliver, these can be selected using the Shipping to link at the top of this page.

All charges are made for your order in Pounds Sterling. Your card provider will apply the exchange rate when your card is charged.

You can only claim back VAT on Internet purchases if your items are for business purposes.

Can I get student discount in your store?
We offer student discount in store on presentation of a valid student identification card.
The Young Scot discount is available in store only and to cardholders aged 16 and above.
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